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How to Contact Us
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About
this site |
ventris.org.uk is part
of Vanderbell Publishing Limited, a company registered in England
(reg. no 4368011). Registered address: 14 Portland Avenue, Hove,
East Sussex, BN3 5NG. The administrative office, to which all
queries should be directed, is at 59, Capital Business Centre, 22
Carlton Road, Croydon, CR2 0BS |
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Queries about orders or availability of products |
You can contact us
on our 24 hour line at 020 8916 2111 (Fax 0208 916 2115) or email us at
orders@vanderbell.com
Please note that if you
are querying your order, you should quote your full name and order
number and customer number if you have one.
Please note that
goods are normally dispatched within one working day of receiving
your order. In the UK they are sent by first-class mail; for
destinations outside the UK we use the international small packet
service. Because out-of-stock
situations inevitably sometimes occur, as do delays in the postal
system, PLEASE ALLOW ONE WEEK FOR DELIVERY. For destinations outside the
UK, delivery rates may take even longer. This message will be repeated
on your order confirmation email. To TRACK
YOUR ORDER please follow this link. |
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Queries about products on this site. |
We try to place
the proper warnings and product contra-indications about all
nutritional facts and health supplements throughout this web site,
but cannot cover every eventuality, nor are we responsible for
the translation of or any errors in any translation of the site contents, which are
authored by us only in English, to other languages by third parties.
We are happy to
answer general queries about the content of products but we cannot
provide specific health advice to you. If in any doubt about your
health or the suitability of products, you should always consult
your medical practitioner or nutritionist.
For general queries
however, you can contact us at
productinfo@vanderbell.com |
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Queries about the website |
If you have any
queries or suggestions about this website or any difficulties in
using it, you can contact our webmaster at
admin@vanderbell.com |
For queries about purchases you have made,
please note:
| Please use the order tracking feature on
the right of the top menu (or
click here) to check the progress of your order before contacting
us.. You will need your order number and the email address you used when
ordering. |
For general
information and health questions, contact our nutritionist at:
productinfo@vanderbell.com
(Please
note that we cannot give one to one medical advice)
For comments, suggestions or problems with the site:
Contact our webmaster
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